CTT CTT
pain, pain, where?
M writing to the possible reorganization of the telecommunications industry in 2007 just prior to a particular sub
, is a birthright. Railway Communication Co., Ltd. (railcom ) railway communication in the sense of the word in front of the crown on the head of a Chinese name
: China Railcom (zhongguotietong), weary of the whole year through.
the end of 2000 listed CRC, a time of swirling speculation by the media, Everyone seemed full of endless reverie CRC, but the brutal reality, to date, the CRC is still struggling with death, the number of blood boiling became cold, how much hope into despair, despair! often to see the status of CRC , my pains, sleepless nights, for my pain and to share the hope and resonant, wake up the conscience of some people
to numb the pain more and more to stimulate the heart CRC. < br> first market pain, pain, where?
Railway from its inception not want to do their own, to get something in the market, their competitiveness, the market where selling point. that all business is to follow blindly, not formed its own characteristics, and now still rely on fixed, low-cost Internet access policy to pick up other people's leftovers. marketing departments do not study the market, do not study business management, the performance of the CRC prominent. Railcom already have There province intelligent network, opened two years in addition to phone cards to carry out other business do? Indeed, even the phone cards are poor management, but also anxiety of other businesses. National general 068300,197300 card is more than good things ahead, be on the market IP operators than any other discount card is lower, in some places as low as 1.9 fold, 2 fold, phone cards discount to 1.9 fold, 2 fold what it means, means that traditional long-distance telephone charges in CRC less than 6 points per minute money, means that the caller party if Telecom or China Netcom is a phone call with the called party telecommunications or Netcom, each with a minute of CRC cards, just interconnection, the CRC at least every minute to 7 cents loss. Railcom more than 300 local network, the day, the number of such losses will be every second. Why? provincial branch to complete the target at all, based on the dumping could do nothing, laissez-faire attitude (if not guess wrong, or some tricks learn from the above), so you can manage marketing? CRNET survival Railcom network backbone is also known as VPN, MPLS network quality can be achieved, but the whole network has several decent user? CRC headquarters dedicated department provided below: Do not use CRNET billing platform network terminal must be physically separated, then I ask you: do not believe CRNET their own VPN, VLAN, MPLS security, and that CRC Why trust your users to a central pillar of the network quality . do not have them, want to impose on others. Railcom not be naive to think: these business requirements, is defined as high-end users of your departments and units as well as policy makers, all are fools!
said Marketing Department, from the headquarters and provincial offices to the municipal market sectors are all furnished, you can not give the market a clear positioning, these departments are as follows: According to the requirements of the program objectives leading market indicators assigned - assigned to the provincial branch - add a little code assigned to the municipal branches - and a bit of code assigned to the Business Department. and the other departments do not communicate fully, completely unaware provincial branch network capacity, the scale of investment last year and this year on the next targets, and then is the control indicators to collect statistical data, true or false does not matter: Award ultra-fine missing. provincial branch comparable treatment: a variety of business indicators have introduced a variety of business commission, so the CRC has been the world's most trouble, the highest proportion of the market commission wages calculation mode.
One of the consequences: overripe commission on the business of marketing staff in the chest, the operational characteristics of the CRC did not make a few made it clear that the most common promotion is , bad point is that cheap promotional sales against each other, in order to get the business commission regardless of the cost, many people had in mind are: loss, no loss in my business, take advantage of CRC did not collapse, and quickly picking the money.
consequences of the two: in order to will be devastating disaster! local performance: does the business cost analysis, IP, then it spread, call spread 201, the virtual network call spread, many in the city do - depreciation costs, labor costs, marketing costs come from? another big point: fictitious, imaginary setting sales contracts, false project contracting, these violations of discipline or even illegal things almost without financial checks easily into the revenue account to , and then is periodically included in bad debts, bad debts, no top leader of coercion, there is no mandate superior leadership, conniving - ask: do those who dare to finance staff! Railway Finance Department recruited a number of auditors, some people even the poor diploma were mixed out, these people Putting aside the level of professional quality, as the CRC headquarters in the financial auditors, personnel relations in the CRC headquarters, place of work but in all the provincial company, every loner, Xinmayoujiang! In addition to phone contact, even a day off work to go to work do not know who hurt anyone, who is auditing who, only a genius to know. So, why the CRC headquarters in mid-engage in formal audit of income and engage in a less obvious but cooking the books to the trial does not come out? is cities, provinces such high levels of financial accounting fraud, or income of the audit itself is self-deceiving? now even more peculiar, the original headquarters of the Ministry of Finance recruitment over the world transformed by the Corporate Finance Department, each province has become the company's auditing department, such a result is: the level of the provincial company, the addition of a forest of department. It seems that management of the Road Railway won the provincial companies themselves can Audit yourself! in the end who is cheating who? trumpet and singing the praises of each other, indulge in a virtual figure it out do not want to extricate themselves. even someone get rich by fraud, won the honor by fraud, forgery can be obtained by the promoted to general manager from the cities of provinces to be leaders. undeniable reality is that income, profits inflated cash flow led to a sharp decline, and reward, commission, agency fees and the like and high, I ask you: the money come from ? like this can harm than how long the days of CRC? market, more relaxed, what kind of task index, what kind of growth, what kind of profit margins dare set! bubble will become bigger and bigger, estimated that many leaders have the answers, or else why are all indicators of each market, so men go all the way, the CRC of the road seems to come to an end soon.
second building of the pain, the pain, where?
Railway construction in the early days did not get rid of a business planning in the absence of market circumstances, the CRC has not listed up on the built-called 800G of the Ultra-qualification bid, The leaders again and again in stages to start the complicated overseas trip on behalf of it, until today, the CRC operation is so difficult, many provincial companies are still assuming a steal, by well-known study, generous expense Railway employees will batches of the provincial company, the city leadership of the company, and even some family members of the leadership of the arrangements to go to Europe N
day trip!
provincial branch, city office building did not constitute a major decision-making individual mistakes, But there are words to describe construction of the CRC most apt: construction is a basket, sawed the rotten peach can be installed inside. The first is planned to build a super problem: the vast majority of provincial branch business idea is to rely on the expansion of the construction to boost the business, coupled with the urgent business assessment index, regardless of cost, desperate to build, not borrowing money to the manufacturers, the construction unit to the arrears owed less over this house. five years, the number of manufacturers CRC collapse , drag the number of vendors do not ship but not cash? Huawei, ZTE, new too, the attitude of the CRC, may be the most telling.
online survey if the credibility of telecom operators, China Railcom is undoubtedly condemned. period of time inside, because that building in Changsha, the Hunan Province plans to build super-seem particularly serious, in fact, than the provinces of Hunan, in serious cases are numerous. the reality is, the provincial headquarters of the company over plans to city's ultra- Province's program, the frightening thing is, each level is not super-point problem. The real number of super plans to build in the end, the amount in the end how much, who do not know. followed by the construction of their own problems projects: born out of Railway Telecommunication System for Railway Engineering from the womb to have the instinct to be effective, for projects into the revenue account, costs on account of the project into account. digital cameras, notebook computers into the cable, eat and drink Lazard's hospitality into multimedia speakers, LCD monitors, Guilin, Huangshan, Shenzhen Day Tour variable XXX became the training costs, office air-conditioning, the staff made the bonus is likely to become public charges, operating room, operating department into a room for rent is the cost. Railway operating department put their own even if it is only one cable, but also there will be countless houses, green, roads, property reparation fees, these thoughts are used, the project quality can be imagined. Thirdly, construction is inevitable scapegoat: the construction market is not good to keep up with , large customers are not down about not building fast as is the construction of network operation support is not enough, anyway, is not of CRC business marketing personnel, marketing personnel do not provide a solution is only right and proper! Beyond Dali said: cities of the company, provincial company, headquartered The marketing department how many people in the study market research business, management, promotion. others have not not do business Railway - construction should be held responsible, the business built up a marketing platform is not out - who had held the responsibility?
Some provincial branch manager had to clear the table states: As long as there is a market to be won, must not be allowed to miss the market. construction costs? provincial company executives do not consider the other person does not Chengluan mad built on construction workers Look in the eyes of pain in their hearts, but no way. higher authorities to complete the task of doors are not. In this case, who went to a good research project management, who to study with the best return on investment than building the business solution model (than the money chant!) in the final analysis, over the Plan what? even c capital city branches, tens of meters long family line of more than a dozen kilometers of the cable into the project construction, material procurement kickbacks, fee rebates, hundreds of million of funding through the general manager's office, the party committee of, to a burst simmering, and finally into a small number of people were all inside pocket money. insider reports to the railway's Procuratorate, the Procuratorate into a few out of many, the conclusion is: a collective decision, not individual behavior, a CRC provincial company into a freshly baked on stage after the audit department of a to know only the weather, know you know I know, what asset-liability ratio and what input and output, what profit targets, and what rights workers, just sheer talk. However, the quality is low, the user's cast aside, the lack of cash, business difficult, income gaps, staff frustration, and both with more than five years of exposure to, the absurdity of the Great Leap Forward Railway Construction, Railway Construction ugly black gold. appears to be a further sum never seems disarray, but also Always reluctant to sort out a picture of the list, but the pain of building, but it is real pain in every low income, overtime, hard toil of the CRC staff heart, in the long and difficult journey CRC on every intersection.
third human pain, pain, where?
Railcom many people the biggest drawback is the lack of personnel: managers first, followed by marketing personnel, and then the finance staff, technical staff. Management of scientific cause CRC internal friction is too large and inefficient. marketing, finance, lack of personnel led to the established
technical guidelines and policies can not be effectively implemented. the first performance of the lack of management talent at the top: the top with the exception of Zhang Yongping CTT airborne, the whole is the Railway Department of cadres. Two years ago, the global head of capital operation open recruitment vice president of CRC, the result? water their own fields, an official SHOW! from culture to management, from concept to style, high-level CRC should not reflect on whether you have a real open mind and behavior, is not really in the heart rather than his mouth to workers interests, relying on professionals to do CRC.
not rely on personal likes and dislikes, history, the concept of management to see CRC, CRC tube, resulting in CRC errors.
Li Ka-shing, said: planting thinking, achievement behavior; plant behavior, success habits; planting habits, achievements character; plant character, Achievement destiny. of a person that, on a business, it not even more so. We can not say that the low quality of cadres, the Ministry of Railways, but the ocean in a market economy of these people is a hard fact that water is not good. and older the lack of backbone, needless to say, Railcom some cadres, even very level cadres, prior to the CRC is the Railway Administration, Branch has been swept out of the mediocre to, thorn, and even scum, this small number of people interested in addition to the right struggle, other business, management, know nothing about it is in mm in the railway in the growth of political struggle it! them to the CRC can you do? Qishangmanxia, running after, buying, Maiguan, cliques, leaders incite fighting leadership , incite the masses to struggle! problem is that these people who, though a limited number of staff but there was, even the basic personality of these people do not have mixed the leadership of the provincial branch Yaowuheliu, the CRC in the end where to go, can rely on these people ? We may not know, but Zhang Yongping should know that in many show have resigned at the request of the remark, finally got his wish to the Central Party School, is the accidental or inevitable? believe that the hearts of each CRC, there is a balance have that kind of scale, carved in 2004-2006 on the CRC's Chronicles. financial, technical staff is the lack of leadership at any level are able to recognize the indisputable fact, but people do not understand is: Railway employment policy is still followed the railroad do not recruit non-graduates of the policy. Originally the existing financial, technical experience, experience, energy is insufficient to support the health of Railway operations, allow them to train new employees, crash it! all students could not stay that new tactics, and why? people do not want to be sitting in Railway destroyed! Railway roundabout take so many years, and up to now the employment system can not achieve a breakthrough, but also around the nerve to yell, a lack of talent the CRC high-level (most of the provincial branch leaders and above) in the head for a change, even if there is Zhang Yongping back from the Central Party School, China Railcom, Zhang Yongping that even a few more airborne landing, they have big longitudinal skill, CRC so, it was a dead end.
in the system, but operation and maintenance, construction of the railway staff also Sishou Zhao then left a few files wages: a kind of technology is good or bad, exhausted and a kind of idle. These technicians are relatively young, low income has been affect love, buy a house, get married, they busted their ass for the CRC, but CRC return to them what? just enough food, clothing of disposable income, can not chilling it? life of the railway was reluctant to be justified of, at least Railway Bureau is very humane, they at least can also think of the number of cadres and workers to solve practical problems, rather than three times by a second venture in the name of the real favoritism!
five years, the number of large graduate students to the colleges, and went? how much electricity services and even the old railway communication system personnel to go? the number of agents to the opposite Railway? there was an indicator of HR assessment of the CRC staff turnover in the telecommunications industry and the railway sector in the two sectors at what position? No, CRC failed to keep the people in this, but failed to keep the heart of apprehension among the staff willingly?! one sense: CRC is an extremely cruel business! rely on simple nostalgia for the enterprise, relying on years of accumulated feelings of my colleagues a few years to step down and support staff in the face for the house for the elderly, children, the enormous pressure of life, can hold long? Why dry, like a living Telecom, China Mobile, China Unicom's operation and maintenance personnel can be so much better than us? really CRC staff incompetence? not have to wait until they do not support go down when the collapse of high wages to recruit people to spend? all levels of leadership talent in the mouth stressed the sense of crisis, why do not address this issue, after the intensification of conflicts have to think of a way to go? bureaucratic goof! Anyway, now Most of the leadership to retire, the challenge to the future generations now! some provincial branch manager at the time about construction and investment, had to the later people, but also a surprising choice CRC!
but only if, the CRC will have later!
Title IV operation and maintenance of the pain, the pain, where?
operation and maintenance of pain in CRC is a secret pain, first one, followed by money, and finally the policy. After the construction of large-scale, rapid expansion Railcom network, attracted to a group of college students, take a group, a variety of job training system for training management leading cadres of the wave of personnel and then wave, but also a manager talk is execution substantial increase in workload, the backbone can not the few long-term leave, on the other hand, most of the maintenance staff overtime wages offered little exhausted, there is no motivation to learn the basic conditions and the most basic, basic technical quality is not subsequently increased, but there is a downward trend. However, upgrading of equipment, advances in technology, operation and maintenance requirements of growing, but can not, and three to five years ago in the same category. market in rapid expansion, rapid expansion of construction , where it seems people are needed. The market needs people to agents, alternative methods can be used by the company short-term recruitment services. So, operation and maintenance it? Who to recruit? can work on just a handful of people, we all need people, then evenly distributed, with the market to improve the income of workers, most are willing to market to, operation and maintenance income so low, they can not recruit people, all of the cities rely on a few shots hardcore old rifle, and some companies, the huge one gateway office room let a girl cry for three days and three nights no one actually on duty shift, the CRC's acute shortage of maintenance personnel, maintenance personnel with more worthy of too little too little. the one hand, not hire people, on the other hand trick to detain the person; the one hand, people are reluctant to go, on the other hand went to the want away. is not alarmist talk, the CRC's operation and maintenance, has not only stretched, but the edge went to the staff exhausted. who may be nervous by means of advanced maintenance to make up, but a severe shortage of funds, so that the original had a small number of limited funds for renovation, almost all for the market development projects. Railcom instruments, maintenance tools, equipment updates do not completely follow the rapid expansion of demand on the network. In many places one can see, the CRC cable break in need of emergency rescue occurred, as a basic telecommunications needs of multi-operator call upon the CRC to the local telecommunications, mobile, Unicom rescue test instrumentation and Borrowing welding equipment. In some areas, the CRC or agents are required to lease instruments, welding equipment, emergency rescue and failure to complete the processing tasks. In fact, the CRC fight in the operation and maintenance aspects of equipment, rest on our laurels, who fight long working hours, but CRC a microcosm of all aspects of the work is the basic status of Railcom. In fact, everyone knows that the CRC is now able to maintain operation and maintenance not a big problem was not easy, luxury high quality of network operation and maintenance is simply nonsense. undeniable is now the network operation may be stomach pain, over time, operation and maintenance of the pain of stomach ulcers and even
will inevitably become angina, myocardial infarction.
and if someone will say the money The problem is not subjective because it belongs to natural disasters. Then, the CRC headquarters in the operation and maintenance assessment policy flip-flop, to say that it is a man-made. long-distance fulfill their obligations to the floor of the policy from the income calculation to solve the problem of long-distance interests of the difficult landing, but , long landing on the CRC block the negative effects of network quality is far to be eliminated in the short term. long distance, Internet traffic is spread over a 2006 policy change in the number of times? number of provincial companies, listed companies look for export, the total abandonment of Railway network in the circuit. a basis for the operators, have their own division at running, I ask, how is called whole network? What is the scale? how is the business reflects the quality of life? rely on to reinforce the development of CRC foundation? operation and maintenance of the pain, for operation and maintenance of the elite went away one by one, so Lianzhong go, then, Mop is gone, Huajun, the sky has to go, go, would not come back, go away day by day, stay strong determination! Are you willing to believe that will not come again? left, left, may be just a desire
! can only be entrusted to a desire!
Part V interconnect pain, Where is the pain?
CRC pain, worst pain than the pain of interconnection. date of birth from the CRC, the CRC of the Internet with the CRC on the pain of faltering throughout the five-year journey. the country, in the end the number of places CRC optical cable cut, sawed, in the end the number of distribution boxes, transfer boxes smashed, destroyed, only to not statistics, not to count to a nutshell.
if damaged, or in facilities semi-covert manner, then, through the Bureau of the production and modification of data, resulting in lower connection rate or full-stop, single-pass, breaking sound, no ring back, the circuit can not talk so much more connected to interconnection failures, almost during every moment in an open manner. In Telecom, China Netcom, on the phone, playing 96068,17990, etc., you can make dozens of times in the future, to break down once, so good luck Hello, operator. If your Unfortunately, the server attached to the CRC Web site, to Telecom or China Netcom users can smoothly access, you have to pray for God. interconnection problem is still the strength of the competition, but reflects the strength of a side that is public relations impact. Ningxia CRC CRC pipeline to take the cable cut off, people go out. Zhangye Railway moved the cable telecommunications, people went their way. However, the Lanzhou Railway was cut off, the cable is Daoge Hainan Railway , countless Railcom optical cable stolen, saw, Nanchuan in Chongqing, China Railcom has even been injected into the cable sulfuric acid, telecommunications companies who do this go in? If there is no evidence that all acts of destruction of CRC facilities have no way of accountability , then every day throughout the country, the endless stream of put-through rate failure, staccato failure, unidirectional fault, etc., etc., is too easy to obtain evidence, who according to recent judicial interpretation of the Supreme People's evidence had to deal with before. from the State Department 2003 Public Telecommunication Administration of Quality Supervision, snobbish, still looks like with the origins and history to law enforcement and regulatory fairness. On the other hand, the CRC their attention to interoperability issues? leadership in the eyes of most, CRC interworking has to horses Nanshan, because interoperability sector together, and torn down, a little bit of a special multi-talented staff, and a considerable number of companies even have no full-time staff of interoperability, while the fact that true? Internet has healed the pain? No, far from In fact, the CRC interoperability issues not on the surface four years ago, three years ago, two years ago, so earth-shattering, but from the degree of harm in terms of income, but it is too far, really studying the market, many people understand this One of the problems, but few people are willing to tell them the secret. The reason is nothing less than two-fold status of the CRC co-chaotic, day by day, people lose their sense of responsibility, the loss of a sense of belonging; Second, the staff day to day life and even survival is a problem of the border, a level of incompetence and corruption led to public disputes between the rights and interests, so that the issue at deep ills.
the pain of today's Railcom Internet has grown from speech before the pain became the pain of data, more intractable pain, pain in the settlement, the pain in income, pain in the churn rate.
Looking back, walking in the railway CRC year, I do not know the depth of exposure to the world, the performance, not just strength and relationships, and competitors are not in a grade, more importantly, few people really understand the game rules of the telecommunications industry. The problem is, the weaker the tears do not Railway stopped at the wash, in the interests of the principles of market rules and under the rules of the game, fundamentally speaking, who, why support you! games always have a center, the center is the interest. no one was weak and get enough interest, a If the poor person's own hateful place. For people that, on the CRC, is the same. If the collection of resources for an enabling environment for CRC is a distant goal, then, to modify the unequal rules of interconnection is a question of survival and death. Once upon a time, interval is the dominant carrier settlement was a weapon to suppress CRC, however, the range of your phone interconnection costs are 0.46 yuan / minute, the dominant operator to do the interval 0.40, so 0.30 yuan, 0.20 yuan to do, or even eliminated in some places to do price differences between areas, with or not with the CRC, which led operations as a place to do business range of weapons charges, incurred by the Communications Management Bureau of punishment, no, never. unreasonable settlement interval, after five years, the CRC into just a corner of the market finally began to loosen, from 0.25 to 0.15 yuan, a mere price of 0.30 yuan, through a five-year the pain of the market, if and unite in the front line staff and marketing staff Railway heart disorders may be able to eliminate one or two days, but the loss of customers coming back here? when China quietly moving to sign into the sword - you go to him you have to pay him to visit you or do you have to pay. How, with such rules in the telecommunications and mobile are committed to go all out in transition, fixed-line voice business has been the setting sun when the decadent , is the Internet itself is not
is a self-edge sword?
Part VI pain management, pain, where?
manage that? Drucker said:
management is defining the corporate mission, and to stimulate and organize human resources to achieve this mission. , but in results, its only authority is achieved.
What is management, management that:
management is: encouraging others, serve others, achievements of others;
management refers to a certain organization managers, through the implementation of planning, organizing, staffing, direction and leadership, control functions to coordinate the activities of others to make themselves together with others to achieve specific objectives. In order to optimize the management, Huawei, IBM had to learn to use heavily , Zhang was willing to spend lots of money to manage for the brand, for efficiency. Undeniably, the CRC was established from the beginning of each municipal branches, the management to embark on a chaotic way. people are used to from 2001 to 2002, called the CRC foreman, technician or communications engineering, a piece of paper becomes a command to the city general manager, vice president, ministers, directors, management of the mass with a lot of people do not know are ignorant to such a level of professional experience and rush into battle, with predictable results. from the start began the low level of internal management has restricted the development every step of the CRC. performance appraisal approach it within a year four or five times a norm change, institutional settings come and go, from the province to City, in addition to increasing the number of unworthy of the name of the general manager, did not see the slightest increase in benefits for the CRC. Up to now, not poor performance, prospects are disturbing you, it reached the limit, to the One spring night, city branch of the department heads have also become a guide the operation, with the management team with a strong, effective use of management obtain it? not, in addition to the one and then springing a big hat, head out to be much more open. this point, every Railway staff and was in CRC spent, and the CRC believe that any of cooperation have an answer in his heart.
comes to financial management, others do not say that you ask there are a few manufacturers, ...
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